OUR TFC GUARANTEE
We stand by our products and want our customers to be 100% satisfied with their purchase. Any item, purchased new, has a 1 year manufacturer warranty against any defects* from the date of delivery. If you have an issue with your furniture within the 1st year we will send one of our technicians out to inspect the problem and help to provide a solution. We want you to know that you are in good hands with The Furniture Company, and will be taken care of when concerns arise.
*excludes normal wear and tear and accidental damage
Price: FREE
Premium Protection Package
Accidents happen! We've got you covered with our PPP, Premium Protection Package.
What is covered by The Furniture Company's PPP?
Cleaning or Repair:
- Household food and beverage stains
- Stains from human and pet saliva, urine, stomach fluid, or blood
- Rips, cuts, tears, burns and punctures in most leathers and fabrics
- Burns, heat marks, water rings, scratches and gouges on wood
- Accidental scratches penetrating through the top coat finish
- Accidental dents, gouges or chipping penetrating through the top coat finish
- Peeling of the finish of solid wood or veneer surfaces
- Springs, frames, certain mechanisms
- Accidental burn or singe marks caused by brief contact with flame or heat
- Accidental ballpoint pen ink, wax crayon, facial cosmetics, nail polish, or nail polish remover
- Color transfer from denim jeans or newspaper
- Accidental puncture, cut, tear or rip
- Breakage of frames, panels or springs; breakage of mechanisms including sleeper mechanisms, reclining mechanisms, and heating, power, and vibrating mechanisms will be covered only upon expiration of manufacturer's warranty and may not be used in lieu of manufacturer's warranty.
Who fixes the issue?
Once you make a claim, a furniture technician specifically trained and experienced in the art and science of furniture repair, they can resolve most covered problems on the first visit to your home. Call when you need us. Our technicians stand ready to fix your furniture so you can continue to enjoy it for years to come.
General Exclusions:*
- General soiling, odors, unknown stains, color loss and fading, normal wear and tear, non-colorfast material
- Seam slippage/separation or cushion density
- Damage occurring prior to delivery, while furniture is in transit or storage, or during assembly
- Damage from accumulation, neglect or misuse
- Intentional physical damage, animal and insect infestation, pet damage other than those specifically stated in the plan, acts of nature, fire, burglary, theft, vandalism, collision or corrosion
*Additional exclusions apply. See protection plan for complete terms and conditions.
